FAQs & Information
SHIPPING
Where do you ship to?
Currently, we ship to 73 countries in the world, serviced by our 16, strategically placed creation centres across 3 continents. If you don't see your country below, get in touch and we will aim to get your art piece to you.
Our partner uses an advanced algorithm to route orders to the most suitable and economical creation center for each order. The algorithm takes into account your address, product availability, and other factors.
EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
INTERNATIONAL:
Argentina, Australia, Bahamas, Barbados, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Egypt, El Salvador, French Guiana, Greenland, Guatemala, Hong Kong SAR, India, Indonesia, Jamaica, Japan, Kuwait, Malaysia, Mexico, New Zealand, Nigeria, Norway, Panama, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, St. Vincent & the Grenadines, Switzerland, Thailand, Türkiye, United Arab Emirates, United States, US Outlying Islands, Uruguay, and Venezuela.
How much will shipping cost me?
Free delivery to multiple countries across the world until January 2025! As soon as you enter your country and address in the checkout stage, it'll calculate your shipping times and costs (free, unless you choose express) and will convert the amount to the country's currency, for ease.
What is your shipping policy?
At Prints of Nature we pride ourselves on unparalleled product quality, which is why all of our art pieces go through a 3-step quality check before they get shipped to you and we use reputable couriers across the world such as DHL, DPD, Royal Mail, FedEx & Latvias Pasts.
All products are securely hand-wrapped and boxed with great care to ensure safety from door-to-door.
Each product has a tracking page which you can sign up for email tracking notifications to receive updates as soon as we have news about your shipment. You will get this order tracking page once the order is shipped out instead of receiving multiple separate carrier tracking links.
For our full shipping policy, click here.
How will my products be packaged for delivery?
All products are securely hand-wrapped and boxed with great care to ensure safety from door-to-door.
Canvases are encased in sturdy cardboard boxes including cut-to-fit protective materials and neatly secured outside and in.
Framed posters are first hand-wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap. Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.
How long will it take for my product to arrive?
As soon as you enter your country and address in the checkout stage, it'll calculate your shipping times and costs (free, unless you choose express) and will convert the amount to the country's currency, for ease.
Upon checkout you will receive an estimated delivery time. Once you've checked out you'll receive a tracking number via Email and an expected delivery time of your product via one of our delivery partners.
CANVASES:
Sizes 12 x 12" - 24 x 36"
UK: 4 - 8 Business Days
INT & EU: - Calculated at Checkout
FRAMED PHOTOGRAPHS:
Sizes 8 x 10 - 24 x 36"
UK: 10-14 Business Days
INT & EU: - Calculated at Checkout
PRODUCT CREATION
How long will my product take to create?
Your art is made to order, as soon as you decide on your art piece, in one of several fulfilment centres across the world. The closest centre to you is chosen, to optimise speed and to be more environmentally conscious. The team start creating your product and take between 2-5 Business Days to create, carefully inspect and securely package your made-to-order art. More than 50% of products are shipped within 3 days or less. This time is to be added to the shipping time, as this is an additional time frame.
Where and how are your products created?
Our creation centres are strategically located in Birmingham, Riga, Toronto, Tijuana, Barcelona, Charlotte, Rio de Janeiro, Amakusa, Brisbane & Melbourne. Our partner uses an advanced algorithm to route orders to the most suitable and economical creation center for each order. The algorithm takes into account your address, product availability, and other factors. As each product is made to order for you in the closest location to you as possible, together we reduce CO2 and over-production of items.
RETURNS & PAYMENTS
What is your returns/refund policy?
We recommend voicing any queries, as each and every product is created to order, which means that if you decide you are unhappy with your product upon arrival, due to taste as opposed to any defects, we regretfully cannot refund the item.
If you are unsure about a product or would like something changed, get in touch and we'd love to help you and ensure you're satisfied with every product you buy from Prints of Nature.
Read the full returns policy here.
What payments do you accept?
We accept all major credit cards, Apple Pay, Klarna, ShopPay, PayPal & PayPal Finance.
PayPal Finance:
Pay in 3 interest-free payments.
Split your purchase into 3, with no sign-up fees or late fees.
- Choose PayPal at checkout to pay later with Pay in 3.
- Complete your purchase with the first payment today.
- Remaining payments are taken automatically.
Available for purchases of £30-£2,000. Pay in 3 eligibility is subject to status and approval. UK residents only. Pay in 3 is a form of credit, may not be suitable for everyone and use may affect your credit score.
PRODUCT DISPLAY & CARE
How should I display my art?
Good question! Head to the blog for more in-depth information and art advice, but here are a few things to think about to get you started. If you'd prefer to get in touch with us regarding where and how to display art, I will gladly support you during your art buying journey to ensure you receive a piece you're sure to love.
To help you plan your display, each piece has its ideal viewing distance listed in the Product Specifications. This can make a big difference when settling on the perfect piece for your space. For example, a very large canvas, 36" x 24" requires over 1.5m space between the viewer and the art for it to be admired in all its glory, whereas a photograph half the size, such as an 18" x 12" requires just under 1m.
As you already know which wall you'd like to mount the piece on, (if you're unsure, this blog should help you decide) first wipe the wall down with a clean cloth to remove any dust or debris that could cause any damage. At this point, decide whether you're using a Professional art mounter, who can also can install art lighting, the included hanging hardware and a wall fixture or Photo Mounting Command Strips in Black or White to match the frame colour options and can support 24 x 36" up to 7kg, which is more than ideal for our prints and displays that are regularly refreshed.
If you've chosen to use professional art mounters or Photo Mounting Command Strips or Canvas Hangers do not attach the hanging hardware to the artwork. When using other display methods, this hardware can damage and scratch your walls if not attached to a dedicated fixture.
If you choose display the artwork yourself be sure to use a level, a measuring tape the ensure the distances from furniture, the floor and ceiling is to your liking, mark those areas with a pencil, hold the art up (with assistance) and mark the corners with pencil on the wall so you can decide exactly where to place the fixture in the wall. Once you've attached the hanging hardware on the reverse of the art piece you're ready to mount your new display!
How to attach the included hooks on 24″ × 36″ horizontal frames:
Place each of the mounting hooks 1 inch (2.5 cm) from frame corners when hanging horizontally.
I hope this helped you figure out where in your world will become adorned with Prints of Nature and which sizes you'll choose. Again, if you need help, please get in touch, we'd love to assist you.
Affiliate links above - it won't cost you but it'll buy me a cuppa if you make a purchase!
How should I take care of my art?
To make the most of the vibrancy and long life-span of these artworks, a care advice leaflet is sent with every product. Here are a few vital tips that will help you choose the safest location for your piece, as well as how to take care of it and mount it.
Once you receive your eagerly awaited art, there are a few steps to take to make the most of the piece for many years to come. As mentioned before, our pieces are UV and fade resistant to elongate the lifespan of your art but for best results, but do protect them from direct sunlight, above a heat source or in a bathroom/sauna.
Upon handling the art, avoid touching the front of the frame or canvas to protect it from damaging skin oils and smudges. When it comes to dusting use a feather duster or microfibre cloth, after ensuring there is no debris hidden in either of them as this can cause light scratches on the product.
DO
- Clean lightly with a feather duster
- Place at an average viewing height on the wall so it's at optimum viewing level and won't get knocked by furniture or pets!
- Touch the back of the product when moving it around, to avoid thumbprints on the frame or leaving damaging skin oils on the canvas
AVOID
- Placing adjacent to a window or strong light source (our UV & fade-resistant products still need protecting from the heat and radiation from the sun either directly, through windows and doors to increase longevity.)
- Displaying art above a radiator or another heat source (it'll warp the art work!)
- Mounting on a surface that experiences extreme temperatures
PRODUCT SPECIFICATIONS & SOURCING
Canvases:
A canvas is a statement piece and artwork all in one. Turn your photo-quality prints into eye-popping art on this acid-free, PH-neutral, and fade-resistant canvas. Put the artistry on your wall without a worry—this canvas comes with mounting brackets.
For Canvas we use EPSON SC80610/80600 ink printed on a textured, fade-resistant canvas and hand stretched. A canvas is a statement piece and artwork all in one. Enjoy our museum-quality prints on this acid-free, PH-neutral, and fade-resistant canvas. Put the artistry on your wall, without a worry.
- Acid-free, PH-neutral, polyester and cotton blend
- Printed on textured and fade-resistant canvas (OBA free)
- Frame depth, 1.25" (3.18cm)
- Fabric thickness, 5 mil (0.5 mm) thick blend canvas
- Canvas fabric weight: 13.9 oz/yd² (470 g/m²)
- Mounting brackets included
- Hand-glued solid wood stretcher bars
- Fade-resistant
- Deep and rich colour representation
- Hand-stretched over solid wood stretcher bars
- Matte finish coating
- Mounting brackets included
- Blank product in the EU sourced from Latvia
- Blank product in the US sourced from the US
- Blank product sourced from the US, Canada, Europe, UK, or Australia, dependent on order location
Framed Prints:
All of our framed posters are printed on museum-quality, Epson Ultra Premium Luster Photo Paper. Chosen due to the gloss and matte finish, giving you a highly saturated look, impeccable resolution and maximum ink coverage. Due to its rich colors, luster paper is a popular choice for giclée quality photographic prints. What’s more, this poster is framed in an alder, semi-hardwood frame, and comes ready to hang on the wall.
- 10 mil (0.25 mm) thick paper
- Paper weight: 7.67 oz/y² (260 g/m²)
- .75” (1.9 cm) thick ayous frame, a light & exotic wood
- Acrylite front protector
- Hanging hardware included
- Epson Professional Photographic Paper to provide the highest possible resolution and colour saturation
- Epson UltraChrome GS3 Ink Greenguard Gold Certified for high colour accuracy and product durability
- Paper weight: (260 g/m²)
- Lustre finish, highest possible resolution and colour saturation
- Blank product components in the US sourced from Japan and the US
- Blank product components in the EU sourced from Japan and Latvia