Shipping policy

At Prints of Nature we pride ourselves on unparalleled product quality, which is why all of our art pieces go through a 3-step quality check before they get shipped to you and we use reputable couriers across the world such as DHL, DPD, Royal Mail, FedEx & Latvia's Pasts. 

All products are securely hand-wrapped and boxed with great care to ensure safety from door-to-door. Canvases are encased in sturdy cardboard boxes including cut-to-fit protective materials and neatly secured outside and in. Framed posters are first hand-wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap. Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.

Each product has a tracking page which you can sign up for email tracking notifications to receive updates as soon as we have news about your shipment. You will get this order tracking page once the order is shipped out.


Where do you ship to?

Currently, we ship to 73 countries in the world, serviced by our 16, strategically placed creation centres across 3 continents. If you don't see your country below, get in touch and we will aim to get your art piece to you. 

Our partner uses an advanced algorithm to route orders to the most suitable and economical creation center for each order. The algorithm takes into account your address, product availability, and other factors.

EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

INTERNATIONAL:
Argentina, Australia, Bahamas, Barbados, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Egypt, El Salvador, French Guiana, Greenland, Guatemala, Hong Kong SAR, India, Indonesia, Jamaica, Japan, Kuwait, Malaysia, Mexico, New Zealand, Nigeria, Norway, Panama, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, St. Vincent & the Grenadines, Switzerland, Thailand, Türkiye, United Arab Emirates, United States, US Outlying Islands, Uruguay, and Venezuela.

How much will shipping cost me?

Free delivery to multiple countries across the world until January 2025!  As soon as you enter your country and address in the checkout stage, it'll calculate your shipping times and costs (free, unless you choose express) and will convert the amount to the country's currency, for ease. 


Please Double Check
When placing orders please double check your address is in full, your payment details are up-to-date and your email address is current so you can keep an eye on your parcel delivery times!

If you have any questions at all before your purchase please have a look at our FAQ or feel free to get in touch with us at Prints of Nature, we're here to help and make the process as seamless as possible so you can have beautiful art in your home before you know it!


Misprinted/damaged/defective items 
Somehow, if a damaged or mislabeled item was accidentally let through our 3-step quality control or was damaged during shipment, we take full responsibility and will provide a free replacement to you. Images of the product in full and of the defect(s) must be submitted within 4 weeks after the product has been received to ensure swift replacement of your art.

Packages lost in transit
All claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong address 
If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed 
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself, (if and as applicable).

Damaged due to Shipping
If your product arrives damaged please send us images of the defects and the whole product as soon as possible and we will solve the issue for you as promptly as we can by sending you a product in perfect condition. 

Lost Orders
This very rarely happens, but if your parcel is taking longer than expected, drop us an email or a call and we will look into it immediately for you.

Customs
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.